Legal

The Fine Print

Returns Policy

All product that is ordered is covered by the Drinkster Guarantee. If a customer has concerns with the quality of the product, they need to contact Drinkster within 6 months of the purchase date. Drinkster will arrange for the remainder of the goods to be collected. The product must be in good order. Once the goods have been returned and receipted back into the warehouse, an agreed alternate product will be delivered, or a credit applied to the customer account. Privacy and Cookie Policy

Privacy Policy

Drinkster values your privacy and follows strict guidelines to ensure it is protected. This Privacy Policy sets out how Drinkster collects, uses and discloses your personal information.

Drinkster is subject to, and abides by, the provisions of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which amends the Privacy Act 1988.

WHAT TYPES OF PERSONAL INFORMATION DOES DRINKSTER COLLECT?

The personal information Drinkster collects from you generally includes your name, address, telephone number/s and information required for order processing and payment. Drinkster may also collect information from you concerning your preferred wine type/s or other information related to products or services, in order to provide you with the best service experience possible.

HOW DOES DRINKSTER COLLECT YOUR PERSONAL INFORMATION?

Drinkster collects your personal information through a range of sources including information you provide via the Drinkster website, and through customer details you may have provided at an event.

WHAT HAPPENS IF YOU DON'T PROVIDE DRINKSTER WITH THE PERSONAL INFORMATION IT REQUIRES?

If you can't or won't provide Drinkster with the personal information it reasonably requires, we may be unable to provide you the information, products or services you wish to buy or receive.

HOW DOES DRINKSTER USE YOUR PERSONAL INFORMATION?

Drinkster may use your personal information for a range of purposes including:
1. To provide you with information you request regarding the products or services at Drinkster
2. To process and pay for your order
3. To verify that you are over 18 years of age
4. To contact you to advise you of any direct marketing and other special offers including product offers, and notification of upcoming events or services.
5. Occasionally, Drinkster may also ask you to participate in surveys to help us to improve our levels of service to you, and to present you with beneficial offers

WILL DRINKSTER GIVE YOUR PERSONAL DETAILS TO ANYONE ELSE?

Drinkster uses contractors to deliver products. We will only disclose your personal information to those contractors or other third parties:
1. To allow your orders to be processed and delivered to you.
2. As required or permitted by law.

Drinkster may transfer personal information collected about you to contractors in a foreign country only if the transfer is to facilitate service delivery. When this is needed, we ensure that those companies also protect your personal information according to Australian law and our own stringent standards.

PERSONAL INFORMATION SECURITY

Drinkster has implemented security systems and measures to protect the personal information entrusted to us from risks such as loss, unauthorised access or use, destruction, modification or disclosure.

YOUR RIGHTS OF ACCESS AND CORRECTION

We encourage you to keep your personal information accurate, complete and up to date. You can easily check the information that we hold about you by logging into the My Account section of the website if you have an online account.

Where the disclosure of information to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person, Drinkster may be required to withhold your personal information.

INFORMATION CONTAINED IN JOINT MEMBERSHIPS

If your Drinkster membership contains the personal information of more than one person, unless you provide Drinkster with evidence that the other person/s agrees to you accessing their personal information, we will only allow you to access your own personal information contained in that membership. Please contact info@drinkster for more information on this issue.

HOW CAN YOU STOP RECEIVING MARKETING INFORMATION?

Drinkster may use your personal information to contact you from time to time to inform you of new or special product offers, or services, upcoming events, or to receive your customer feedback. If you no longer wish to be contacted, you can:
1. Click the ‘unsubscribe function’– where information is sent electronically
2. Call Drinkster on 1300 431 673
3. Email info@drinkster.com.au

COOKIES

"Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Cookies enable Drinkster to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Drinkster website may not function properly when cookies are disabled.

COMPLAINTS

If you feel that Drinkster has not adequately protected your privacy, please contact us using the methods below. Should you still be unsatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on the Privacy Enquiries Line 1300 363 992.

CHANGES TO THIS PRIVACY POLICY

Drinkster reserves the right to change this Privacy Policy from time to time without notice. This Privacy Policy was last updated on 20 August 2020.

CONTACTING DRINKSTER

If you would like more information about this Privacy Policy, or any other privacy related issues, please contact us:
T 1300 431 673 (during business hours)
E info@drinkster.com.au
Drinkster Privacy Officer
PO Box 208
Bogangar NSW 2488

LIQUOR LICENCE

When you place an order for products on our website, your order will be supplied by Drinkster - ABN 33 640 291 970. As per the Liquor Licensing Act 1997, it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Liquor Licence Number: LIQP770017422 Please review our Terms of Use & Privacy Policy or contact us if you have any further questions about ordering from us.

If you have further queries for Drinkster, please contact us at:
E-mail: admin@drinkster.com.au